Privacy Policy

1. Overview

3jlj Casino ("3jlj," "we," "us," "our") is committed to protecting the personal data of every individual who interacts with our platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC").

As a personal information controller, 3jlj determines the purposes and means by which your personal data is processed. We process your data only for legitimate, specified, and explicit purposes, and only to the extent necessary to fulfill those purposes. We do not sell your personal data to third parties for marketing purposes.

This policy applies to all personal data collected through the 3jlj website, mobile-optimized pages, customer support channels, and any other touchpoints through which you interact with 3jlj.

2. Data We Collect

2.1 Identity and Contact Data

When you register an account with 3jlj, we collect information necessary to establish and verify your identity, including:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify that you are at least 21 years of age);
• Registered mobile number and/or email address;
• Residential address;
• Nationality and country of residence;
• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys ID) submitted for KYC verification.

2.2 Financial Data

To process deposits and withdrawals, 3jlj collects financial information including:

• GCash or PayMaya / Maya account details (mobile number linked to the e-wallet);
• Bank account details (account name, account number, bank name) for bank transfer transactions;
• Debit card details (card number, expiry date) where applicable;
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps.

2.3 Gaming Activity Data

3jlj records data related to your gaming activity on the platform, including game sessions played, wager amounts, game outcomes, bonus usage, and responsible gaming tool activations (such as deposit limits and self-exclusion requests).

2.4 Technical and Device Data

When you access the 3jlj platform, we automatically collect certain technical data, including your IP address, device type and model, operating system, browser type and version, session duration, pages visited, and referring URLs. This data is used for security monitoring, fraud prevention, and platform optimization.

2.5 Communications Data

If you contact 3jlj customer support, we retain records of those communications, including chat transcripts, email correspondence, and support ticket details, for quality assurance and dispute resolution purposes.

3. How We Collect Data

3jlj collects your personal data through the following means:

• Directly from you: Information you provide during account registration, KYC verification, deposit and withdrawal requests, bonus claims, and communications with our support team;
• Automatically: Technical and device data collected through cookies, web beacons, and server logs when you access the 3jlj platform;
• From third parties: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment confirmation data from GCash, PayMaya / Maya, and banking partners.

4. Purpose of Processing

3jlj processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 3jlj player account;
• Identity verification: Conducting KYC checks to verify your age (21+), identity, and eligibility to use the platform;
• Payment processing: Processing deposits and withdrawals through your registered payment methods;
• Regulatory compliance: Meeting obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorized access;
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance;
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behaviors and administering responsible gaming tools;
• Platform improvement: Analyzing usage patterns to improve the performance, features, and user experience of the 3jlj platform;
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent and subject to your right to opt out at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 3jlj processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA obligations, and NPC directives;
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

6.1 Service Providers

3jlj shares personal data with trusted third-party service providers who assist in operating the platform, including KYC and identity verification providers, payment processors (GCash, PayMaya / Maya, and banking partners), fraud prevention partners, cloud hosting providers, and customer support platform providers. All third-party service providers are contractually bound to process your data only on 3jlj's instructions and in accordance with applicable Philippine data privacy laws.

6.2 Regulatory and Law Enforcement Authorities

3jlj may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made in strict compliance with applicable legal requirements and do not constitute a breach of this Privacy Policy.

6.3 No Sale of Personal Data

3jlj does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any sharing of data is limited to what is strictly necessary for the purposes described in this policy.

7. Data Retention

3jlj retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations;
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act;
• Gaming activity data: Retained for three (3) years following account closure, or longer if required for ongoing regulatory investigations;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained for the duration of your account and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, 3jlj will securely delete or anonymize your personal data in accordance with NPC guidelines.

8. Data Security

3jlj implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 3jlj platform;
• Encryption of sensitive data at rest, including financial information and government ID documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication for internal systems handling personal data;
• Regular security audits, vulnerability assessments, and penetration testing;
• Incident response procedures aligned with NPC breach notification requirements.

In the event of a personal data breach that is likely to result in serious harm to affected individuals, 3jlj will notify the NPC and affected data subjects within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 3jlj platform. They help us recognize your device, remember your preferences, maintain your session, and analyze how the platform is used.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options.
• Analytics cookies: Collect anonymized data about how users interact with the platform to help us improve performance and user experience.
• Marketing cookies: Used only with your consent to deliver relevant promotional content within the 3jlj platform.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 3jlj platform. Your cookie preferences can also be updated through the cookie consent banner displayed on your first visit to the platform.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 3jlj:

• Right to be informed: The right to know what personal data 3jlj collects about you and how it is processed;
• Right of access: The right to request a copy of the personal data 3jlj holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to 3jlj's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. 3jlj will respond to all verified data privacy requests within thirty (30) days of receipt.

11. Minors and Age Restriction

The 3jlj platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account and delete the data in question.

If you are a parent or guardian and believe that a minor has registered an account on 3jlj, please contact our support team immediately so that we can take appropriate action.

12. Changes to This Privacy Policy

3jlj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the 3jlj platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how 3jlj protects your personal data.

13. Contact & Data Protection Officer

3jlj has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

Data Protection Officer — 3jlj Casino
Email: [email protected]

For general support inquiries, you may also reach our customer support team at: [email protected]

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.